PODCAST | The Key to Satisfying Your Customers with Stephanie Linnartz, President of Marriott International

On this episode of #ThePlaybook, Stephanie Linnartz, President of Marriott International, shares her thoughts on:

  1. [1:09] – Why their recently announced Marriott Design Lab will drive innovation within the hospitality industry
  2. [4:02] – How the company is focusing on ways to promote sustainability and create a positive impact
  3. [9:35] – The impact that the pandemic has had on business travel habits 
  4. [17:30] – Why it takes more than data to deliver an exceptional guest experience