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PODCAST | The Key to Satisfying Your Customers with Stephanie Linnartz, President of Marriott International

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On this episode of #ThePlaybook, Stephanie Linnartz, President of Marriott International, shares her thoughts on:

  1. [1:09] – Why their recently announced Marriott Design Lab will drive innovation within the hospitality industry
  2. [4:02] – How the company is focusing on ways to promote sustainability and create a positive impact
  3. [9:35] – The impact that the pandemic has had on business travel habits 
  4. [17:30] – Why it takes more than data to deliver an exceptional guest experience

PODCAST | The Economic Impact of Hosting The Super Bowl with Adam Burke, President & CEO at Los Angeles Tourism and Convention Board

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On this episode of #ThePlaybook, Adam Burke, President & CEO at Los Angeles Tourism & Convention Board, shares his thoughts on:

  1. [:35] – The economic impact of hosting the Super Bowl in Los Angeles  
  2. [5:07] – How the mix of “old and new” helps to set LA apart from other cities around the world 
  3. [9:25] – How the Los Angeles Tourism & Convention Board is helping people make the most of their visit for the Super Bowl
  4. [18:10] –  The one thing that gets him the most excited about the future of Los Angeles.

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